FAQ
These are our frequently asked questions, if you are still missing some answers feel free to contact us
How long will my order take to arrive?
Orders are typically processed within 1 business day. Shipping times vary depending on your location and selected shipping method.
UK orders:
Royal Mail 2nd Class:
Items usually arrive within 3 business days
Royal Mail Next Day Delivery:
Items usually arrive within 1 - 2 days
International orders:
Items usually arrive within 5 - 7 days
I received a damaged item. What do I do?
If you receive a damaged item, please contact us within 3 days of delivery to request a replacement or refund free of charge
Can I change or cancel my order after placing it?
We aim to process orders quickly, so if you need to change or cancel your order, please contact us as soon as possible. Once your order has been dispatched, we are unable to make changes.
What payment methods do you accept?
We accept all major payment methods including Visa, MasterCard, American Express, PayPal and more. All payments are processed securely.
Terms & conditions
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully.
By accessing or using the website, you agree to be bound by these Terms. If you disagree with any part of the terms, please do not use our website.
1. Products & Descriptions
We strive to ensure that all product descriptions, prices, and images are accurate. However, slight variations in colour, size, or design may occur due to different lighting conditions.
We reserve the right to modify or discontinue products at any time without prior notice.
2. Orders & Payment
By placing an order, you confirm that all details provided are accurate and that you are authorised to use the chosen payment method.
We accept major credit/debit cards and alternative payment methods including PayPal. All payments are processed securely.
3. Shipping & Delivery
Shipping times and rates are specified at checkout. Please note:
We are not responsible for delays caused by carriers or customs.
Customers are responsible for providing correct shipping information.
Shipping timelines are estimates and not guarantees.
4. Returns & Exchanges
We accept returns within 14 days of delivery on unworn and unused items in their original packaging.
Custom or personalised items are non-refundable.
To initiate a return or exchange, please contact us on our website with your order number.
5. Damaged or Faulty Items
If you receive a damaged or faulty product, please contact us within 3 days of delivery with a clear photo and description of the issue. We’ll offer a replacement or refund as appropriate.
6. Intellectual Property
All content on this website, including images, logos, product names, and designs, is the property of Sprk Accessories and may not be copied, reproduced, or distributed without our written consent.
7. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how your information is collected and used.
8. Limitation of Liability
Sprk Accessories shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
9. Governing Law
These Terms are governed by and construed by the laws of the United Kingdom, without regard to its conflict of law provisions.
10. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page, and your continued use of the website constitutes your acceptance of the updated Terms.
Privacy policy
At Sprk Accessories, we value your privacy and are committed to protecting your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
By using our site, you consent to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of personal data:
When You Shop or Register:
Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely through third-party providers)
Automatically Collected:
IP address
Browser type and version
Device type
Pages visited, time spent, and referral URLs
When You Subscribe:
Name
Email address
2. How We Use Your Information
We use your information to:
Process and fulfil orders
Communicate order updates
Respond to customer service requests
Send promotional emails
Improve website performance and user experience
Prevent fraud or misuse of our services
3. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only when necessary, such as:
Payment processors (e.g., Stripe, Klarna, PayPal)
Shipping carriers
Email marketing platforms (e.g., Mailchimp, Klaviyo)
Analytics tools (e.g., Google Analytics)
These parties are required to protect your data and use it only for the specific purposes for which it was collected.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enable website functionality
Analyse website traffic
Personalise content and offers
You can control or disable cookies through your browser settings, though this may affect site functionality.
5. Your Rights
Depending on your location, you may have the right to:
Access or request a copy of your data
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
To exercise these rights, contact us on our website.
6. Data Security
We take appropriate technical and organisational measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted here with a new effective date.
Return policy
Returns are available free of charge within 14 days of purchase. To be eligible for a return, your item must be unused, unworn, and in its original packaging. To start a return, contact us on our website's contact page.